FAQ

Question: Is my data secure in the online store?

Answer: Yes. Using the advanced settings of the online store configuration (SSL-encryption) guarantees an optimal protection of your personal data.

Question: Is there a minimum order amount?

Answer: No.

Question: Are the products that I put in the shopping cart going to be automatically held for me?

Answer: No, since the products are held only upon confirmation of the order from SIBERIAN HEALTH s.r.o.

Question: How can I find out about my order status?

Answer: After placing the order you'll receive an automatically generated confirmation by email.

Question: How long will take to process an order?

Answer: An order is prepared to ship within 1-2 business days upon confirmation of payment. Payment is considered confirmed when the money is deposited into the Company's account.

Question: How long does shipping take?

Answer: We ship by PPL and DHL and it takes 1-3 business days within Czech Republic. The international shipping time depends on the country of destination for the shipment.

Question: How much does shipping cost?

Answer: All orders of 3750,00 CZK (150 Euros) or more are shipped free of charge.